Refund policy
Our Commitment to You
At Rebekah Hochstetler Art Gallery, every original painting, giclée fine art print, and canvas reproduction is handled with utmost care. Because each piece is either an irreplaceable original work of art or custom-crafted on demand to gallery standards, our gallery operates on an all sales final basis.
Cancellations & Order Modifications
All orders are final once submitted.
Because production preparation and allocation begin immediately upon checkout, we do not accept order cancellations, modifications, or size adjustments once an order is placed.
Please review your selected dimensions, medium, framing options, and shipping address carefully prior to completing payment.
Original Artwork & Fine Art Reproductions
Original Paintings: Due to the rare and one-of-a-kind nature of original artwork, all original sales are strictly final. We provide comprehensive high-resolution photography, accurate dimensions, and detailed descriptions for each piece. If you require additional documentation, photos, or video consultation prior to acquisition, please contact us via our Contact page or at rebekah@rebekahhochstetler.com before placing your order.
Prints, Canvases, & Publications: Every fine art paper print, stretched canvas, and journal is produced individually to order. We do not maintain excess warehouse stock, and items cannot be returned or exchanged for buyer’s remorse, incorrect sizing choices, or aesthetic changes of mind.
Transit Damage or Defective Delivery
In the rare event that an order arrives damaged during transit or with a verified manufacturing flaw, we will replace the item at no cost:
1. Notify the Gallery: Email rebekah@rebekahhochstetler.com within 7 days of delivery.
2. Submit Verification: Provide your order number along with clear photographs showing:
The damaged or defective artwork.
The exterior packaging and shipping container, detailing any carrier impact.
The shipping label affixed to the parcel.
3. Resolution: Upon verification, an archival reprint will immediately enter expedited production. If an original work is damaged in transit, insurance protocols and gallery restoration or compensation will be initiated.
Lost or Stolen Deliveries
All shipments include full tracking documentation dispatched to your email upon fulfillment.
Rebekah Hochstetler Art Gallery is not responsible for packages marked "Delivered" by the carrier that are subsequently lost, compromised, or stolen from a recipient's doorstep or delivery point. Please provide a secure delivery location at checkout.